Metalflake Help
Frequently Asked Questions
Quick answers about products, delivery, returns, paint mixing, invoices and visiting Metalflake. If your question is specific to a repair or paint system, ask us before ordering.
Need an answer now?
Call 020 8397 6198 or email info@metalflake.com. We are open Monday–Friday, 8.30–16.30.
Orders, delivery & returns
When will my order be dispatched?
Orders received before 12:00 Monday–Friday are normally dispatched the same day.
How long does delivery take?
Standard mainland UK delivery is normally 2–4 working days. Some products and destinations need different handling. See Delivery & Returns.
Do you deliver to Northern Ireland, Highlands or islands?
Some non-mainland destinations have restrictions or different carriage arrangements. Contact us before ordering so we can confirm whether we can fulfil your order and the applicable charge.
How do I return an item?
Tell us within 14 days of receiving your order if you want to return it, then return it within the following 14 days. Return carriage is normally your responsibility unless the item is faulty. See Delivery & Returns for the full details.
Products & technical help
I'm not sure which products I need. Can you help?
Yes. Tell us what you are repairing or painting, the substrate, the current condition and the finish you want. We can help you work out the appropriate preparation, filler, primer, paint and finishing products.
Can I get a technical data sheet?
Technical data sheets can be requested for relevant products. Many manufacturers also publish their current technical data sheets online.
What should I know before buying 2K products?
2K products are subject to specific use restrictions and safety requirements. Read the product information and our Terms & Conditions, and contact us if you are unsure whether a product is appropriate for your intended use.
What does “non-compliant” solvent material mean?
Certain high-VOC solvent-based materials are restricted in how they can be used. Read our Non-Compliant Information before purchasing and ask us if you are uncertain.
Paint mixing & colour matching
Can Metalflake mix paint to match a colour?
Yes. Our Chessington team mixes automotive and industrial paint and can work from a representative colour sample. See our Paint Mixing page for the process.
What should I bring for a colour match?
Bring a representative colour sample and tell us what the finished item is, the substrate or material, and the size and type of job. If you are unsure whether your sample is suitable, call before visiting.
Accounts, invoices & visiting us
How do I download a duplicate invoice?
Sign in to your account, open My Account, select My Orders, open the relevant order and use the download invoice link. See our Duplicate Invoice guide if you get stuck.
Can I visit the Metalflake shop?
Yes. We are at Metalflake House, Oakcroft Road, Chessington, Surrey KT9 1RH. Opening hours are Monday–Friday, 8.30–16.30. See Shop Location.
Should I call before visiting?
It is a good idea if you need a specific product, colour match or technical advice. We can tell you what information or sample to bring before you travel.
Which digital wallets can I use?
Metalflake checkout supports Shop Pay, Apple Pay and Google Pay where available. See Payment Options for payment information.
Metalflake technical help
Still not sure?
We’ve supplied automotive refinishing products since 1967. Tell us what you're trying to do and we'll help you work out what you need. Call 020 8397 6198 or email info@metalflake.com.