Delivery & Returns
How we dispatch orders, typical delivery times, carriage charges and what to do if you need to return something.
Dispatch
Orders received before 12:00 Monday–Friday are normally dispatched the same day.
We use different courier and postal services depending on the products in your order. Smaller dry goods may use a parcel carrier, while heavier or wet goods such as paint and thinners are typically sent by an appropriate courier service.
Typical delivery time
Standard mainland UK delivery is normally 2–4 working days.
Some products and destinations can require different handling. Contact us before ordering if you are unsure.
Post & packaging
| Order value | Post & packaging |
|---|---|
| Up to £120 | £5.95 |
| £120–£500 | Free for new customers (conditions apply) |
| £501+ | FREE |
| Northern Ireland | £25 |
| Scotland | £17.50 |
Delivery area
The existing delivery information states that Metalflake does not currently accept orders outside the United Kingdom and that some non-mainland UK locations may not be serviceable because of logistics restrictions.
Please contact us before ordering if delivery is to Northern Ireland, the Highlands, Scottish Isles, Channel Islands, Isle of Wight, Eire or another non-mainland destination so we can confirm whether we can fulfil the order.
Returns
If you wish to return an order, tell us within 14 days of receiving it. You then have a further 14 days to return the goods to us.
If you believe an item is faulty, please provide a photograph and/or description when you contact us.
You are responsible for return carriage costs unless the item is faulty. Refunds, including any applicable standard delivery charge, are processed within 14 days of us receiving the returned goods.
Returned items should be in the same condition in which they were supplied so they can be resold where appropriate.
Question about an order, delivery or return?
Call 020 8397 6198 or email info@metalflake.com.