How we use your details

We use details such as your name, email address and contact addresses to fulfil your order, keep you informed of its progress, support fraud prevention, personalise your experience and provide customer service.

Where you have given permission, we may also use this information for marketing communications about products, services and promotions.

Payments & security

Payment processing is handled through our payment providers and issuing banks. Metalflake does not need access to full card details in order to fulfil your order.

We may retain limited payment references or billing information where required for fraud prevention, refunds and customer service.

Website & device information

We may collect information about how you use the site, what you view or search for, and the device or browser you use. This may be used to improve the site, understand performance and support relevant advertising.

Your rights

You can ask what information we hold about you, request corrections to inaccurate information, opt out of direct marketing and request deletion of information where applicable under data protection law.